Footwear FAQ

Footwear Frequently Asked Questions:

* All products are made to order, therefore shipping times may take longer. However, we'll do our very best to eliminate long wait times. Thank you for your patience.


How long does the production of your shoes take?

It takes 6-12 business days for each designer shoes to be made and shipped to your destination. We ask for an open window of 14-21 business days to receive your order to accommodate delays, holidays etc.


Where and how are your shoes made?

Each pair of designer shoes are crafted in Le Marche, Italy, home to rich shoe-making tradition since 1901. All shoes are of the best quality and handcrafted by a network of selected Italian artisans. 


What kind of materials do you use to manufacture your shoes?

All shoes are created using pristine Italian leather or suede. We also use special materials, prints, limited edition textiles and cruelty free vegan leathers for limited edition collections. 


What size range do you provide?

We provide US (6-13), UK (3.5-12.5) and EU (36-46) standard sizes. Extended sizes are available on most of the sneakers. Click HERE for Size Guide.


What happens if I'm not satisfied with my shoes?

We have a 100% satisfaction guarantee and free-returns policy on footwear. That means you will receive a full refund if not completely satisfied with your order. Shoes must be sent back to us within 7 days after receiving the package in pristine, unworn condition to qualify for a refund. If you need to return your shoes, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return shoes from your order.


Do shoes qualify for a wholesale discount?

At this time we do not offer wholesale discounts on shoes. However, Registered members with an active wholesale account qualify for VIP discounts and promotions on new releases.


What does 'Limited Edition' mean?

Shoes that are 'Limited Edition' indicates that the shoes are only available for a limited time only. Once sold out or at the end of a season, specific styles will no longer be available.